SHIPPING POLICY

Processing Time

All orders are processed within 4-6 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During high volume periods, processing times may be slightly delayed.

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Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your shipment.

Tracking information may take 24–48 hours to become active.

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Delays and Delivery Issues

We are not responsible for delays caused by carriers, customs, or circumstances outside our control (such as holidays, weather conditions, or high shipping demand).

If your order is significantly delayed, please contact us at infoforavis@gmail.com and we will assist you.

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Incorrect Address

It is the customer’s responsibility to ensure that all shipping information is correct at the time of purchase.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you realize you made a mistake, please contact us immediately at infoforavis@gmail.com.

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Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as delivered by the carrier.

If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier directly.

However, you can also contact us at infoforavis@gmail.com and we will do our best to assist you.

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Customs, Duties, and Taxes

For international orders, customs fees, import duties, and taxes may apply once the shipment reaches your country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

We are not responsible for delays caused by customs processes.

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Shipping Restrictions

Some products or destinations may not be available for shipping. If we are unable to ship your order, we will notify you as soon as possible.

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Contact Information

If you have any questions about shipping or your order, please contact us:

Foravis
Email: infoforavis@gmail.com
Address: Calle Federico Coullaut Valera Nº10, 02400 Hellín, Albacete, Spain